Refund & Return Policy

Last updated: 3 May 2026

Every piece is checked before dispatch. If something isn't right, here's how we'll sort it out.

Damaged or defective in transit

If your order arrives damaged or defective, please email vaishris@fastmail.com within 48 hours of delivery with:

We will arrange a replacement (if available) or a full refund to your original payment method.

Wrong item received

If you received the wrong item, email us within 7 days of delivery and we will arrange a return and reshipment at our cost.

Change of mind

Because each piece is made or hand-finished to order in small batches, we generally do not accept returns for change of mind. If you have second thoughts, write to us and we'll do our best to help.

Custom and made-to-order pieces

Custom orders are non-refundable once production has begun, except in cases of damage or defect.

Cancellations

You can cancel an order for a full refund any time before it has been dispatched. Once dispatched, the damaged-in-transit policy above applies.

Refund timing

Approved refunds are processed via UPI bank transfer within 5–7 business days. Your bank may take additional time to credit the amount.

Contact

For any return or refund request, write to vaishris@fastmail.com with your order ID. We respond within 1–2 business days.